Delivery & Returns

Delivery 

All orders are dispatched by courier on the same day or the next working day. Some smaller items may be sent by Royal Mail.

Following dispatch orders usually take 3 working days to arrive however please allow up to 5 working days for your order to arrive before contacting us.

Delivery charges are calculated at checkout and are based on the total weight of the order and are charged as follows:

Weight Rate
0 - 100g £0.99
0 - 1kg £3.99
1 - 2kg £4.99
2 - 5kg £6.49
5 - 10kg £8.49
10 - 15kg £10.99

For orders exceeding the maximum single parcel weight which is 15kg an additional surcharge of £2 will be made for each additional kg over. 

It is the responsibilty of the buyer to be available for delivery. Our couriers will make 3 attempts to deliver the parcel. Further attempts at delivery or non-delivery may incur additional delivery charges.

We will not accept liability for lost, damaged or stolen parcels in cases when the buyer has given instructions for the courier to leave the parcel in a safe place or when the parcel has been delivered to a neighbour, work or business address and has not been signed for personally by our customer.

Large orders or orders placed during weekends or public holidays may take a little longer to arrive.

Unfortuntately our couiers are only able to deliver to the UK mainland. We are not able to deliver overseas or to offshore islands and BFPO addresses.

Returns

If you change your mind within 14 days of receiving your order you may cancel your order and return the items in their original condition at your own expense for a full refund.

Made to order items may not be eligible for cancellation.

In the unlikely event of your order arriving damaged then please inform us within 24 hours of delivery. We may offer to send you a replacement item or refund. We reserve the right to request evidence of any damage before making a refund or a replacement. 

We will assume your order has been received in good condition 24 hours after delivery and due to the fragile nature of our products we will not be able to offer a replacement or refund for goods damaged after this time.